24U - Terms & Conditions

User Agreement for 24U Mobile Application Terms & Conditions




  • This User Agreement (further referred to as the Agreement) governs the relations between Limited Liability UNICUM located at the address 107140, Moscow, Bolshaya Krasnoprudny deadend, 8/12, floor 0, room 2, room 1, office 2 and the person using the mobile application 24U  (further referred to as the User and  the Application, respectively). The terms of this Agreement constitute a public offer in accordance with article 437 of the Civil Code of the Russian Federation and use of the Application is only possible subject to the terms and conditions of this Agreement.


  • This Agreement shall be valid with respect to all of the information, which may be obtained by the Company on the user during his/her usage of the Application. The User’s consent to provide the personal information given by him/her pursuant to this Policy.


  • Passing the Application activation procedure according to it. 2.2 of the Agreement (further referred to as the Registration) and further use of the Application shall represent the declaration of consent to all the terms and conditions specified in this Agreement. Any person having passed the Registration procedure within the Application and using the Application according to its functional purpose shall be considered by the Company as the User. The provisions of this Agreement shall apply to such persons as per articles 437 and 438 of the Civil Code of the Russian Federation.


  • By accepting the terms and conditions of this Agreement, the User shall confirm that he/she is aware of the confidentiality policy of the 24U application and agrees to processing of his/her personal data provided during the registration, by the Company, including, but not limiting to, formulation and submission of replies to the User as well as resolving of possible claims. In addition, the User agrees for submission of the abovementioned personal data to third parties (including banks, persons, to which the bank, under the User’ instructions submitted via the Application, transfers monetary funds etc.) and its processing by third parties for the execution of this Agreement and enabling the Application functioning as well as for resolution of claims related to the execution of the Agreement.
  • This Agreement may be amended and/or supplemented unilaterally. Furthermore, continued use of the Application after introducing the amendments and/or supplements to this Agreement, shall mean the User’s consent to such amendments and supplements. In case of disagreement with the terms and conditions of such an amended Agreement, the User shall be obliged to discontinue further use of the Application.


  • Requests, offers and claims of physical and legal persons to the Company related to the contents and functioning of the Application, violation of right and interests of third parties, requirements of the legislation of the Russian Federation as well as requests authorized by the legislation of the Russian Federation, may be submitted to the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it..


  • This Agreement was executed in accordance with the legislation of the Russian Federation. Issues not settled by the Agreement shall be resolved in accordance with the legislation of the Russian Federation.


  • By accepting the terms and conditions of this Agreement, the User shall confirm its right and legal capability, reliability of the data entered by him/her during the registration and assume all the responsibility for their integrity, accuracy and reliability.


  • The user shall assume all the possible risks connected with errors and inaccuracies in data provided by him/her.




  • The Application allows the Users to store the identification data and also, with the help of the mobile device, issue the instructions for transfer of monetary funds to the acquirer bank as well as perform other information interaction with third parties.


  • Before the beginning of using the Application, the User shall activate it by completing the Registration procedure: entering the phone number, e-mail address, assigning a password in the Application.


  • In case of changes in the data provided during the Registration, the User shall be obliged to immediately introduce changes to the Registration data via the Application.


  • As regards the instructions to the banks on making payments generated via the Application, the Company shall be entitled to set limits on the total amount of payments and on the maximum allowable amount of each payment, the instructions on which to the banks are generated by the User via the Application.


  • A charge may be imposed on the User for the use of the Application and submission of instructions via the Application, whose amount shall be informed to the User via the Application before the submission of the respective instruction for execution. Fees for the transmission of such instructions shall be written off from the User’s account/bank card, from which the monetary funds are transferred. In case of lack of monetary funds for payment for the services on transmission of the instruction for transfer of monetary funds, the transmission of such instruction may be blocked.


  • The User shall be obliged to properly follow the terms and conditions of this Agreement.


  • The User is authorized to use the Application exclusively for personal non-commercial use. Furthermore, the User may use the Application exclusively in line with this Agreement.


  • The User shall be obliged not to use the Application with violating the rights and legal interests of right holders, third parties, this Agreement and legislation of the RF.


  • The User shall be obliged to undertake proper measures to ensure safety and shall bear personal responsibility in case of access of third parties to his/her mobile device.


  • The user shall carefully store the data used for identification in the Application; if such data become known to third parties, the User shall be obliged to immediately change the password. During Registration, the User shall specify an e-mail, which cannot be accessed by non-authorised, third parties. In case of obtaining the access by third parties to the e-mail specified during the registration, The User shall immediately change the Registration data to ensure the impossibility of sending the data used for identification in the Application to such a compromised e-mail address.


  • The User shall not, independently or with involving third parties, decompile the Application as well as distribute, make available to the public and provide other access to the Application, perform the reverse engineering of the Application or its individual components.


  • The User shall be responsible for the use of the Application and its services by any ways, which are not directly allowed by the Agreement.


  • Any payment for communication services including rendered by mobile operators or Internet service providers shall be paid by the User independently.




  • The Company shall be entitled to assign rights and obligations under this Agreement to third parties for the execution of the Agreement without any additional agreement from the User.


  • The User, by agreeing with this offer, shall provide his/her informed and voluntary consent for participation in promotional, advertising, marketing and other activities aimed at promotion of the services offered by the Company, Company partners and other third parties. The Company shall be entitled to submit the information on the Application functioning to the User by any means, including to the e-mail address or phone number specified by the User as well as send any own or third-party informational, advertising and other messages or post the respective information in the Application itself.


  • The Company shall be entitled to Preauthorize (hold) the transaction amount after the “Pay” button is clicked by the User on the cart page in the application.


  • The Company shall be entitled to render paid and free services to Users. The terms and conditions for provision of paid services shall be informed to the User by the Company by posting the respective information on the service (description, cost, form and payment procedure) in the Application or on the website.


  • The Company provides coupons for free hot drinks to the User subject to the following conditions:

    - The user has registered with email address that was never used before and added at least one credit/debit card to the account in the Application for the first time.

    - The user has invited friends to the application with individual Promocode. His/her friends registered with user's Promocode, in accordance to above mentioned conditions, and made their first paid orders


  • The Company shall be entitled to lock the User’s access to the Application in case of revealing violations of obligations committed by the User as mentioned in section 3 of the


  • The User shall give his/her consent to the Company for the purpose of execution of this Agreement, sending any types of messages to the User and resolution of claims related to the execution of this Agreement in order to process personal data of the User, transfer them to the third parties and involve third parties to processing of the User’s personal data without payment remuneration to the User, both with using the automation equipment, and without it. During processing of personal information, the following actions may be performed: writing, systematization, collection, storage, clarification (modernization, amendment), retrieval, use, transmission (distribution, provision, access), depersonalization, blocking, removal, destruction as well as any other actions.


  • The User agrees that personal data may be processed for the period of activity of the Contractor.


  • Personal data shall be stores as per the effective legislation of the Russian Federation.


  • The Company shall reserve the right to break, in any moment, this agreement following the organizational or technical reasons, with unilaterally blocking the User’s account.


  • To improve and enhance the operating stability of the Annex, the company shall be entitled to collect, store and process the statistical information on the use of the Application by the User.


  • Third parties may be involved to execution of this Agreement. The User shall confirm provision of the same rights to the mentioned third parties as the rights of the Application owner, including with respect to the User’s personal data.


  • The User shall ensure that he/she will not undertake any actions aimed exclusively to inflicting damage to the Company, mobile operators, right holders or other persons.


  • In case of violating the Application usage rules mentioned in section 3 of the Agreement and in case of violation of it. 5.2 of the Agreement, the User shall be obliged to compensate the Company for the damage inflicted by such actions.


  • Unless the contrary is proved by the User, the actions performed with his/her mobile device shall be considered as the actions performed by the respective User. In case of unauthorised access to his/her mobile device, the User shall immediately inform the Company thereof.


  • The Company does not guarantee that the Application and its individual components are free from errors and will function in line with the User’s expectations. Errors or deficiencies in the Application, including those resulting in impossibility of the Application to operate at the User’s mobile device, shall not constitute the basis for the exchange, repair or return of such a mobile device.




  • The Application may contain references or provide access to other websites on the Internet (third-party websites) and the content posted on these websites being the result of the intellectual activity of third parties and protected in accordance with the legislation of the Russian Federation. The mentioned websites as well as the content posted on them are not checked by the Company for compliance with the requirements of the Russian legislation.


  • The Company shall not be responsible for any information or the content posted on third-party websites, to which the User may obtain access via the Application, including, among others, any opinions or statements expressed on third-party websites.


  • The User shall confirm that, from the moment of the User’s following a link contained in the Application leading to a third-party website,  the relations between the Company and the User shall become suspended, the Agreement shall not further cover the User, and the Company shall not bear any responsibility for the use by the User of the content, legitimacy of such usage as well as the quality of the content posted on third-party websites.




  • In case of any disputes or discrepancies related to the execution of this Agreement, the User and the Company shall exercise best efforts to resolve them by means of negotiations between them. In case of impossibility to resolve disputes by means of negotiations, they shall be resolved by the respective competent court at the location of the Company according to the procedure established by the effective legislation of the Russian Federation.


  • This Agreement shall become effective for the User from the moment of Registration in accordance with it. 2.2 of the Agreement and shall be effective until the moment of amendment or cancellation on the Company’s initiative.


  • This Agreement is made in Russian and in English.


  • In case if any of the provisions of this Agreement becomes invalidated, it shall not cause any effect on the validity or applicability of other provisions of the Agreement.